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DEWA Implements AI and Initiates Pilot Program Using ChatGPT | |
| Radhika Laghate |
DEWA, the Dubai Electricity and Water Authority, is taking a major leap forward in its implementation of artificial intelligence (AI) technologies with the initiation of a pilot programme using ChatGPT.
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DEWA, the Dubai Electricity and Water Authority, is taking a major leap forward in its implementation of artificial intelligence (AI) technologies with the initiation of a pilot programme using ChatGPT. This move is aligned with DEWA's overarching strategy to employ AI across all of its operations and services, marking a significant milestone in its digital transformation journey.
The pilot programme, which commenced in April 2023, integrates ChatGPT into DEWA's virtual employee, Rammas, enhancing the customer experience on the organisation's website. Rammas, introduced just a few months prior, has already proven its value by successfully addressing over seven million inquiries to date.
Saeed Mohammed Al Tayer, the MD and CEO of DEWA, expressed the organisation's commitment to leveraging AI technologies as part of their vision to provide smart services that save time and effort for their customers. By embracing disruptive technologies like ChatGPT, DEWA aims to reduce the need for customers to physically visit their service centres, facilitating a new digital future for Dubai in line with the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative, and the Smart Dubai initiative.
ChatGPT offers an unparalleled ability to interact with users, comprehend their needs, and provide prompt and accurate responses by leveraging available data and information. This integration will significantly enhance Rammas' capabilities, enabling it to better learn, understand, and analyse customer inquiries.
DEWA's adoption of ChatGPT marks an important milestone for the utility sector globally, as it becomes the first utility company worldwide and the first government organisation in the UAE to implement this cutting-edge AI technology. With this initiative, DEWA solidifies its position as a leader in the digital landscape, both domestically and internationally.
By embracing the power of AI and continuously investing in innovative solutions, DEWA sets an example for other organisations in the utility sector. The successful implementation of ChatGPT not only improves customer experiences but also contributes to the broader vision of making Dubai the smartest and happiest city in the world. DEWA's commitment to digital transformation will undoubtedly shape a new era of utility services and pave the way for a more connected and efficient future.