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Dubai’s DEWA Enriched Services To Adopt ChatGPT Technology | |
| Sumita Pawar |
Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA is working to enrich its services with ChatGPT technology supported by Microsoft, according to the report.
This will make DEWA the first utility company in the world and the first government agency in the UAE to use this new technology. This is in line with DEWA's ongoing efforts to show its leadership in the UAE and around the world.
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Al Tayer made the announcement when he met with Naim Yazbeck, who is the General Manager of Microsoft UAE.
The move underlines DEWA’s pioneering successes in all digital areas and is a continuation of its use of artificial intelligence (AI), which started in 2017 with the development of an AI roadmap.
DEWA has already launched various services and initiatives that use AI to enrich the experiences of customers, employees, and other stakeholders, as stated in the report.
Marwan Bin Haidar, who is the Executive Vice President of Innovation and Future at DEWA, and Mohammed bin Sulaiman, who is the CEO of Moro Hub (Data Hub Integrated Solutions), both went to the meeting.
DEWA plans to offer ChatGPT technology through Moro Hub, which is a part of Digital DEWA and stands for "Data Hub Integrated Solutions LLC."
As the report further highlights, the aim is to provide services supported by this technology and employ it in serving customers and employees. This will ensure providing integrated and advanced services that enhance productivity and meet current and future needs.
"Our collaboration with Microsoft is a translation of the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister, and Ruler of Dubai, to benefit from digital technologies and artificial intelligence to improve performance and enhance people’s lives."
"It also supports the Dubai 10X initiative launched by His Highness and our endeavour to contribute to shaping a new digital future for Dubai through Digital DEWA, the digital arm of DEWA, becoming the world’s first digital utility to use autonomous systems for renewable energy and storage. "We are also expanding the use of AI and digital services," Al Tayer said.
"DEWA is investing in developing its digital infrastructure to accelerate its digital transformation to enhance customer happiness and provide added-value advanced digital services that enrich their experiences." "This promotes DEWA’s global position as one of the most distinguished and pioneering utilities in the world," he added.
The General Manager of Microsoft UAE, Naim Yazbeck, praised DEWA for being so innovative and said that he hoped they would continue to look into how they could use cutting-edge technologies in their products to improve their business, services, and customers' experiences.
According to the report, ChatGPT, which employs AI and smart algorithms, stands out for its superior ability to interact with users through dialogue, as well as its advanced ability to learn and understand their needs and inquiries.
It is also capable of writing programming codes and solving coding problems, in addition to its ability to create different scenarios.